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General terms of business – Agenov Skincare

GENERAL TERMS OF BUSINESS

WHEREAS:

– AGENOV COSMETICS SRL, with registered office in Genoa, via Malta 2/5 dx, Tax Number and VAT Number 02386040998, registered in the Business Register of Genoa, REA number 482070, is the owner of the website https://www.agenovskincare.com;

– The sales of products concluded on the www.agenovshop.com website are regulated by these general terms of business, that can be modified at any time by Agenov Cosmetics S.r.l., with effect from the date of publishing on the website. The submission of the order by the Customer shall be deemed as an explicit acceptance of the terms of business published on the website at the time;

– Any information, support, request or complaint can also be submitted by writing to the email address info@agenovskincare.com, and by calling the phone number 010.8177211 (Service cost: national tariff, depending on the phone service provider);

– The purpose of this site is promoting and selling online the cosmetic products of Agenov Cosmetics S.r.l.;

– Agenov Cosmetics S.r.l. complies with the provisions on distance contracts contained in art. 50 and following of L.D. no. 206 of September 6, 2005, as well as with those on e-commerce contained in L.D. no. 70 of April 9, 2003. These general terms must be regarded as an integral and substantial part of the contract;

We encourage each user, before submitting his/her purchase order, to carefully read the following General Terms of Business and, once the online purchase procedure is completed, to print them and/or to save a digital copy and keep them.

1 PRELIMINARY REMARKS AND DEFINITIONS

1.1 The preliminary remarks are an integral and essential part of the General Terms of Business:

1.2 The term “online sale contract” indicates the contract concerning the purchase and sale of the movable tangible property produced by Agenov Cosmetics S.r.l., concluded between the latter and the consumer, within the context of an electronic distance sale system set up by Agenov Cosmetics S.r.l.

1.2 The term “Customer” indicates the consumer, i.e. the natural person who carries out the purchase being the subject-matter of this contract.

2 PURPOSE OF THIS CONTRACT

2.1 By this contract, respectively, Agenov Cosmetics S.r.l. sells and the Customer purchases at distance, by electronic means, the movable tangible property specified and offered for sale on the website www.agenovshop.com.

2.2 The products mentioned in the previous paragraph are shown on the website www.agenovshop.com. and described in the relevant information data sheets; the picture accompanying the product may not faithfully reproduce all its characteristics, differing by its colour, dimensions and accessory products.

2.3 These general terms of business do not regulate the provision of services or the sale of products by third parties that use direct links to the www.agenovshop.com website through banners or through other hyperlinks and/or links. Under no circumstances can Agenov Cosmetics S.r.l. be held liable for the provision of services promised by third parties or for the execution of e-commerce transactions between the customers of Agenov Cosmetics S.r.l. and third parties.

2.4 Agenov Cosmetics S.r.l. reserves the right not to process the orders received from users who are not actual “Customers”, as well as any other order that should not comply with the business policy of Agenov Cosmetics S.r.l. and with its code of ethics;

3 STIPULATION AND COCLUSION OF THE CONTRACT

3.1 The contract between Agenov Cosmetics S.r.l. and the Customer is concluded on the Internet through the access of the Customer to the website www.agenovshop.com, where, following the specified procedures, the Customer shall formally submit the proposal for the purchase of the property mentioned at points 2.1 and 2.2 of the previous article.

3.2 The purchase contract is concluded by completing the following procedure, only available in Italian, which can be corrected, modified and cancelled at any time until the order is submitted:

  • after accessing the website agenovshop.com and registering for the purchase, the Customer must add the desired products to the shopping cart, fill in all the following pages, in accordance with the instructions, and electronically submit to Agenov Cosmetics S.r.l. the page with all the personal data and the purchase order;
  • the order page contains a link to these general terms of business, as well as information about the main characteristics of each ordered product and the relevant price (VAT included), the chosen payment type, the terms for the delivery of the product, the delivery and transport costs, where applicable, as well as the references to the general terms and conditions for the return of the products purchased online;
  • before he submits the order, the Customer shall be prompted to identify and correct any errors he may have made while filling in the fields, and to carefully read the general terms and conditions regulating the sale and purchase, as well as to print a copy thereof, using the browser’s print and save option;
  • an order shall be regarded as having been submitted when Agenov Cosmetics S.r.lr receives the proposed order by electronic means and the information related to the order has been verified in advance and found to be correct.

3.3 The order submitted by the Customer shall only be binding to Agenov Cosmetics S.r.l. if the whole ordering procedure has been duly and properly completed, with no error messages displayed on the website, and after Agenov Cosmetics S.r.l. has sent the Customer an order confirmation email. The email contains the Customer and order data, a summary of the general and particular terms applicable to the contract, the price of the purchased goods, the means of payment chosen by the Customer, the transport costs and the address to which the goods shall be shipped. The Customer undertakes to verify that the data contained therein are correct and to promptly inform Agenov Cosmetics S.r.l. of any corrections by writing to the addresses mentioned above.

3.4 By placing an order the Customer declares he has read all the information provided to him during the purchase procedure, and that he accepts in their entirety these general terms of business. By submitting the order, the Customer expressly acknowledges that this implies the obligation to pay the price and the other sums due pursuant to these general terms of business.

Should the above provisions fail to be met, the contract shall not be regarded as concluded and in effect.

3.5 Agenov Cosmetics S.r.l. could decide not to accept and process the order in the absence of enough guarantees as to the creditworthiness of the purchaser, in case the order was incomplete or incorrect, or if the products are no longer available. In the above cases, the Customer shall be informed by email that the contract has not be executed and that Agenov Cosmetics S.r.l. has not confirmed the purchase order, specifying the reasons.

3.6 The contract entered into between Agenov Cosmetics S.r.l. and the Customer shall be regarded as concluded when Agenov Cosmetics S.r.l. accepts the order, or part thereof. The acceptance in question shall be tacit, unless the Customer was notified otherwise by any means.

3.7 Pursuant to art. 12 of Legislative Decree no.70 of April 9, 2003, concerning the “implementation of directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market “, Agenov Cosmetics S.r.l. informs the Customer that every submitted order is kept in digital or paper form at its premises, in accordance with confidentiality and security criteria. At any time, the Customer can request a copy of them from Agenov Cosmetics S.r.l.

3.8 The Customer is solely responsible for the correctness of the data entered during the registration procedure and undertakes not to enter any false and/or fictitious and/or made-up data. The Customer shall hold harmless and relieve Agenov Cosmetics S.r.l. of any liability arising from the issuing of incorrect tax documents based on incorrect data provided by him.

4 PAYMENT TERMS

4.1 For his payment, the Customer shall have to use one of the methods listed on the www.agenovshop.com website. Accepted methods include the credit cars issued by the main international circuits and the prepaid and top-up cards issued by banks operating in Italy:

  • PAYPAL
  • CREDIT CARDS (Postepay, Visa, Maestro, MasterCard, American Express)
  • BANK TRANSFER

4.2 For the payment made via PayPal, the amount specified in the order shall only be charged when the order is completed and ready for shipping. If a product is found to be unavailable after the order has been registered and the amount has been charged on the card, Agenov Cosmetics S.r.l., along with the payment service provider, shall take the actions required to cancel the transaction associated with the unavailable goods.

4.3 Before orders are fulfilled, their authenticity is checked directly by the credit card issuing institutes. Should it be impossible to charge the sum due, for any reason, the sale process shall automatically be terminated, and the sale shall be cancelled pursuant to art. 1456 of the c.c. The Customer shall be informed by an email notice.

4.4 Communications regarding the payment and the data provided by the Customer when paying are carried out through special protected lines and with all the guarantees offered by the use of the security protocols adopted by the payment circuits.

4.5 If the Customer chooses to pay in advance by bank transfer, he shall have to send proof of the money transfer execution, specifying the CRO number, by email to the address info@agenovskincare.com, within 3 (three) working days of the date of the order and of the relevant confirmation. The goods shall only be sent when the sum due is actually credited on the c/a of Agenov Cosmetics S.r.l., within 7 (seven) working days of the date of acceptance of the contract. Should the above terms expire, the order shall be cancelled. In the reason for the bank transfer, the customer shall necessarily specify the order number and the name and surname of the person who placed the order.

The bank transfer shall be sent to:

Recipient: Agenov Cosmetics S.r.l.
Banca BPM – agenzia di Nervi – Genova
IBAN: IT93 X 05034 01427 0000 0002 1007

5 PRICES

5.1 The sale prices specified on the www.agenovshop.com website are inclusive of VAT and only apply to the products sold online. The applied price shall be the one in force when the order was placed and specified in the order confirmation email; any subsequent price increases or decreases, even due to promotions, shall not be applicable.

5.2 The shipping costs, that shall be charged to the customer for orders worth less than 100.00€, are not included in the purchase price, but are mentioned and calculated at the end of the purchase process, before the payment is made.

5.3 Each transaction shall result in the issuing of an invoice, as provided for by art. 22 of P.D. no. 633 of 26/10/1972. By submitting the order to Agenov Cosmetics S.r.l., the Customer accepts to receive the invoice/bill in electronic form, and to print the paper version himself. Once the invoice has been issued, it will no longer be possible to change the data specified therein.

6 PRODUCT AVAILABILITY

6.1 Product availability refers to the moment the Customer reads the product data sheets; it shall always be regarded as merely indicative, as, due to the simultaneous presence of multiple users on the site, the products could be sold to other users before the order is confirmed. Under no circumstances can Agenov Cosmetics S.r.l. be held liable, in case one or more products were unavailable.

6.2 Agenov Cosmetics S.r.l. can never be held liable for the temporary or permanent unavailability of one or more products. The website lists the cases in which the restrictions to the purchase of individual products apply. In case of unavailability, even temporary, of the requested products, Agenov Cosmetics S.r.l. undertakes not to charge the corresponding price to the Customer. If the order has been submitted and the price has already been paid for the items that are no longer available, Agenov Cosmetics S.r.l. shall reimburse to the Customer the whole sum paid for the items in question.

6.3 Even after the order confirmation email has been sent by Agenov Cosmetics S.r.l., the goods, or part thereof, could still turn out to be unavailable. In this case, the Customer shall be promptly informed by a written notice or by email, and shall have the right to decide whether to accept the delivery of the available products only, receiving a reimbursement for the unavailable ones, or to request that the order be cancelled, with the ensuing reimbursement of any sums already paid, informing Agenov Cosmetics S.r.l. of his choice by email.

6.4 In the case mentioned above, the Customer may choose, when submitting the order, whether to accept a supply other than the one agreed upon, having the same value.

7 TERMS OF DELIVERY

7.1 Agenov Cosmetics S.r.l. shall deliver the selected and purchased products, by TNT or equivalent express courier, to the address specified by the Customer when placing the order, as confirmed in the summary e-mail mentioned at point 3.3

7.2 Orders shall be processed as soon as they are received. Agenov Cosmetics S.r.l. undertakes to deliver the products as quickly as possible, and anyway within 2 to 4 working days, according to the location. The courier shall give notice in advance of the date of delivery, by e-mail- SMS; should the customer be absent, the courier shall send a notice by e-mail – SMS, informing the customer that he passed. By referring to the information contained in the notice, the recipient shall be able to agree upon a different date or delivery, or request to collect the products at a branch office.

7.3 The goods being shipped shall be checked and handed over to the shipping company with no damages and defects. Under no circumstances can Agenov Cosmetics S.r.l. be held liable for any delays or damages ascribable to the shipping company. When the goods are delivered by the courier, the customer is required to check that the packaging, including the adhesive tape used to close it, is intact, without damages, traces of humidity or any other alterations. Any damages must immediately be pointed out to the courier in charge of the delivery, possibly rejecting the package, and giving notice of the event by sending a registered letter with return receipt to Agenov Cosmetics S.r.l. Via del Commercio 27 – cap 16167 Genoa, attention of the e-commerce department.

Should the customer accept the delivery of the package without raising – with due diligence – the relevant objections and/or reserves with regard to the delivery by the courier, he shall lose the right to later file any complaint for missing products or damages due to the transport; as a consequence, the check shall be performed right away, jointly with the courier. Any hidden faults (e.g. stolen or missing goods), shall be reported in writing by a registered letter with return receipt sent to the address mentioned above within 7 (seven) working days. Any report received beyond the above terms shall be disregarded. For each declaration the customer takes full responsibility for its content.

7.4 The goods are ordered by the Customer of his own free will. Should they be rejected, Agenov Cosmetics S.r.l. shall charge to the customer the cost incurred to deliver and return the goods.

8 LIABILITY

8.1 Agenov Cosmetics S.r.l. accepts no liability for any service disruptions attributable to force majeure or accident, even when due to Internet malfunctions and service disruptions, in case it should be unable to fulfil the order within the terms specified in the contract.

8.2 Agenov Cosmetics S.r.l., in addition, cannot be held liable for any damages, losses and costs incurred by the Customer as a consequence of its failure to fulfil the contract for reasons not attributable to it, unless they are due to any actions or failures to act by Agenov Cosmetics S.r.l.; in that case, the Customer shall only be entitled to the full reimbursement of the price he paid, and of any accessory costs incurred.

8.3 Agenov Cosmetics S.r.l. cannot be held liable for the information, the data and the technical errors, or for other errors the website should contain, in case they were communicated by third parties and were verified by Agenov Cosmetics S.r.l. with due diligence.

8.4 Agenov Cosmetics S.r.l. accepts no liability for any fraudulent and illegal use of credit cards, cheques and other payment methods made by third parties, when the purchased products were paid, should it be able to prove that it took every possible precautionary measure, with due diligence and according to its best knowledge and experience.

9 RIGHT OF WITHDRAWAL

9.1 The Customer has the right to withdraw without penalty and without specifying the reason of his decision, within fourteen days of the date on which the Customer or a third party, other than the carrier and designated by the Customer, takes physical possession of the goods.

9.2 To exercise the right of withdrawal, the Customer is required to inform Agenov Cosmetics S.r.l., by an email sent to the address info@agenovskincare.com, or by a registered letter with return receipt, of his decision to withdraw from the contract by an explicit declaration within fourteen days of the date on which the good has come into his possession. To this purpose he can use the withdrawal form template provided for by part B of Annex I to L.D. no. 21 of 21-2-2014, whose content is following:

– To: Agenov Cosmetics S.r.l. via del Commercio 27 – 16167 Genova e-mail info@agenovskincare.com, tel. 010.8177211:

By this notice the undersigned __________ notifies his withdrawal from the purchase contract of the following goods: [enter a description of the purchased products], ordered on _________ (or received on __________)

– Name, Surname, Address of the Customer/of the consumer(s)

– Signature of the Customer (only if the notice is in the paper form)

– Date

9.3 In order to meet the term, the Customer will just have to send the notice about his decision to exercise the right of withdrawal before the expiry of the withdrawal period.

9.4 If the Customer withdraws from this contract, he shall receive the reimbursement of all the payments he made to Agenov Cosmetics S.r.l., including the costs of delivery, without undue delay and in any case within fourteen days of the date on which Agenov Cosmetics S.r.l. was informed of the decision to withdraw from this contract. The reimbursements in question shall be made through the same payment method used by the Customer for the initial transaction, unless explicitly otherwise agreed upon; in any case, he shall not incur any cost as a consequence of the reimbursement in question. Agenov Cosmetics S.r.l. still has the option to withhold the reimbursement until it has received the goods, in order to verify their conditions as described at point 9.6

9.5 Should he decide to exercise the right of withdrawal, the Customer shall return the goods without undue delay, and in any case within fourteen days of the date on which he gave notice to Agenov Cosmetics S.r.l. of his decision to withdraw from the contract. The Customer shall still have to pay the direct costs incurred to return the goods, and shall not be liable for any loss or damage of the products for reasons attributable to third parties.

9.6 The right of withdrawal, in any case, is subject to the following conditions:

  1. i) the product shall be returned within 14 (fourteen) days of the date on which the goods were received.
  2. ii) the purchased good shall be intact and returned in its original package, complete with all its parts (including the packaging and any documents, equipment and accessories).

III) to minimise the risk of damages to the original package, we recommend that when possible the customer insert it into a second box; he should also avoid affixing labels or tapes directly on the original product package;

  1. iv) until our storage centre issues the certificate of reception, the Customer shall solely be responsible for the shipping; should the goods get damaged during transport, Agenov Cosmetics S.r.l. shall give notice of the event to the Customer (within 5 (five) working days of the date on which its storage centre received the goods), to allow him to promptly file a complaint with the courier and obtain the reimbursement of the value of the goods (if insured); in this case, the product shall be given to the Customer to be returned, and the request of withdrawal shall be cancelled;
  2. v) when it reaches our storage centre, the product shall be inspected to verify whether it shows any damages or tampering not related to transport.

10 GUARANTEE AND SUPPORT SERVICE

10.1 Agenov Cosmetics S.r.l. sells high-quality products. In any case, it should be reminded that pursuant to the law the Customer is protected by a legal guarantee of conformity for the goods. Should he receive any products that are not compliant with the sale contract, pursuant to articles 129 and following of the Consumer Code, the Customer shall lose every right in case he should fail to give notice of the non-conformity to the seller within two months of the date on which the defect was found. The notice is not required if the seller acknowledged the existence of the defect or hid it.

10.2 In any case, unless proven otherwise, it is assumed that the non-conformities which emerge within six months of the delivery of the goods already existed at the time, unless the assumption in question is not compatible with the nature of the goods or of the non-conformity.

10.3 In case of non-conformity, the Customer shall be entitled to request, at no cost for him and subject to the terms specified below, one of the following remedies: the repair or the replacement of the goods, a discount on the purchase price or the termination of this contract, unless the request is objectively impossible to meet or is to expensive for Agenov Cosmetics S.r.l., pursuant to art. 130, paragraph 4 of the Consumer Code.

10.4 The written request shall be sent, by registered letter with return receipt, to Agenov Cosmetics S.r.l., via del Commercio 27 – 16167 Genova (Ge), which shall declare its willingness to meet the request, or shall specify the reasons that prevent it from doing that, within seven working days of the reception. In the same notice, if the Customer’s request was accepted, Agenov Cosmetics S.r.l. shall specify the shipping or return procedures and the term by which the defective goods shall be returned or replaced.

10.5 Should the repair or the replacement be impossible or too expensive, or had Agenov Cosmetics S.r.l. failed to repair or replace the goods within the term mentioned above, or, finally, had the prior replacement or repair caused serious disruption to the Customer, the latter shall be entitled to request either an appropriate price reduction or the termination of the contract. In that case, the Customer shall send his request to Agenov Cosmetics S.r.l., which shall declare its willingness to meet it, or shall specify the reasons that prevent it from doing that, within seven working days of the reception.

10.6 In the same notice, if the Customer’s request was accepted, Agenov Cosmetics S.r.l. shall specify the proposed price reduction or the procedure to be followed to return the defective goods. In those cases, it shall be the Customer’s responsibility to choose the method for the reimbursement of the sums previously paid to Agenov Cosmetics S.r.l.

11 PRIVACY – INFORMATION PROVIDED PURSUANT TO L.D. 196/2003

The following information is provided pursuant to L.D. 196/2003:

Dear Customer,

Pursuant to art. 13 of L.D. 196/2003, we hereby inform you that Agenov Cosmetics S.r.l. shall process the data you provided in compliance with the laws on personal data protection in force.

Data provision is required; should you refuse to comply, therefore, we would be unable to provide the online purchase service.

We also hereby inform you that the personal data you provide are collected online and processed, even with the help of electronic tools, directly and/or through delegated third parties (home delivery, mailing and data entry companies) and may be used, with your required and explicit prior consent, for purposes related to the tasks listed below:

  • service execution and management of the product purchase order;
  • statistical data processing and sending of advertising material, even by email.

The provision of the data for the above purposes is optional: should you refuse to comply, Agenov Cosmetics S.r.l. shall be unable to perform the relevant tasks.

In any case your data shall not be disclosed (other than to the home delivery, mailing and data entry companies) or sold to third parties. Within Agenov Cosmetics S.r.l., the data shall only be known by specifically appointed persons operating in the following departments: E-commerce Manager, Information Technology, Marketing, Trade, Sales and administrative offices.

Pursuant to art. 7 of L.D. 196/2003, you are entitled at any time to obtain from the Data Processor information about the processing of your data, on the relevant procedures and purposes and on the applied logic, as well as

1) the confirmation of the existence of the data, and the disclosure of the data themselves and of their source;

2) the identification data of the Data Controller and of the Data Processors, as well as the persons or the categories of persons to which the data can be disclosed or that can get access to them in their capacity as Data processors or appointed persons

3) the update, correction and integration of the data;

4) the deletion, anonymisation and blocking of the data processed in breach of the law;

5) the certification that the operations mentioned at points 3) and 4) have been communicated to the persons to which the data were disclosed and distributed, except in case fulfilling this obligation should turn out to be impossible, or should require a use of resources that is clearly disproportionate with respect to the protected right;

6) you shall also have the right to object: to the processing of the data, even when consistent with the purpose of their collection, for legitimate reasons; to the processing of the data for advertising purposes or for the execution of market surveys.

 

The data Controller is Agenov Cosmetics S.r.l., with registered office in via Malta 2/5 dx – 16121 Genova (Ge). In order to exercise the rights provided for by art. 7 of L.D. 196/2003, please write to Agenov Cosmetics S.r.l., attention of the Personal Data Processor, or to the email address info@agenovskincare.com

12 ENTIRE AGREEMENT

These General Terms of Business consist of all the clauses they contain. Should one or more of the provisions contained in these General Terms of Business be considered as invalid or be declared as such pursuant to the Law, to the regulations in force or to a resolution by a competent Court, the other provisions shall remain fully valid and effective

 

13 APPLICABLE LAW. CHOICE OF THE COURT

These general terms of business are subject to the Italian Law. Any dispute that should fail to be amicably settled shall be subject to the exclusive jurisdiction of the Court of the place where the customer resides or has his address for service, if located on the state territory. In any case, the parties can opt to make use of the mediation procedures provided for by L.D. 28/2010, for the settling of any disputes over the interpretation and execution of these Terms of Business.

 

14 FINAL CLAUSE

This contract repeals and replaces any other agreement, understanding and negotiation, whether written or oral, previously signed between the parties and concerning the subject-matter of this contract.

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Terms of delivery

Agenov Cosmetics S.r.l. shall deliver the selected and purchased products, by TNT or equivalent express courier, to the address specified by the Customer when placing the order, as confirmed in the summary e-mail mentioned at point 3.3

Orders shall be processed as soon as they are received. Agenov Cosmetics S.r.l. undertakes to deliver the products as quickly as possible, and anyway within 2 to 4 working days, according to the location. The courier shall give notice in advance of the date of delivery, by e-mail- SMS; should the customer be absent, the courier shall send a notice by e-mail – SMS, informing the customer that he passed. By referring to the information contained in the notice, the recipient shall be able to agree upon a different date or delivery, or request to collect the products at a branch office.

The goods being shipped shall be checked and handed over to the shipping company with no damages and defects. Under no circumstances can Agenov Cosmetics S.r.l. be held liable for any delays or damages ascribable to the shipping company. When the goods are delivered by the courier, the customer is required to check that the packaging, including the adhesive tape used to close it, is intact, without damages, traces of humidity or any other alterations. Any damages must immediately be pointed out to the courier in charge of the delivery, possibly rejecting the package, and giving notice of the event by sending a registered letter with return receipt to Agenov Cosmetics S.r.l. Via del Commercio 27 – cap 16167 Genoa, attention of the e-commerce department.

Should you accept the delivery of the package without raising – with due diligence – the relevant objections and/or reserves with regard to the delivery by the courier, you shall not be entitled to later file any complaint for any missing products or damages due to the transport; as a consequence, the check shall be performed right away, jointly with the courier. Any hidden faults (e.g. stolen or missing goods), shall be reported in writing by a registered letter with return receipt sent to the address mentioned above within 7 (seven) working days. Any report received beyond the above terms shall be disregarded. For each declaration the customer takes full responsibility for its content.

The goods are ordered by the Customer of his own free will. Should they be rejected, Agenov Cosmetics S.r.l. shall charge to the customer the cost incurred to deliver and return the goods.

Right of withdrawal

The Customer has the right to withdraw without penalty and without specifying the reason of his decision, within fourteen days of the date on which the Customer or a third party, other than the carrier and designated by the Customer, takes physical possession of the goods.

To exercise the right of withdrawal, the Customer is required to inform Agenov Cosmetics S.r.l., by an email sent to the address info@agenovskincare.com, or by a registered letter with return receipt, of his decision to withdraw from the contract by an explicit declaration within fourteen days of the date on which the good has come into his possession. To this purpose he can use the withdrawal form template provided for by part B of Annex I to L.D. no. 21 of 21-2-2014, whose content is following:

  • Recipient: Agenov Cosmetics S.r.l. via del Commercio 27 – 16167 Genova e-mail info@agenovskincare.com, tel 010.8177211: By this notice the undersigned __________ notifies his withdrawal from the purchase contract of the following goods: [enter a description of the purchased products], ordered on _________ (or received on __________);
  • Name, Surname, Address of the Customer/of the consumer(s);
  • Signature of the Customer (only if the notice is in the paper form);
  • Date

In order to meet the term, the Customer will just have to send the notice about his decision to exercise the right of withdrawal before the expiry of the withdrawal period.

If the Customer withdraws from this contract, he shall receive the reimbursement of all the payments he made to Agenov Cosmetics S.r.l., including the costs of delivery, without undue delay and in any case within fourteen days of the date on which Agenov Cosmetics S.r.l. was informed of the decision to withdraw from this contract. The reimbursements in question shall be made through the same payment method used by the Customer for the initial transaction, unless explicitly otherwise agreed upon; in any case, he shall not incur any cost as a consequence of the reimbursement in question. Agenov Cosmetics S.r.l. still has the option to withhold the reimbursement until it has received the goods, in order to verify their conditions as described below.

Should he decide to exercise the right of withdrawal, the Customer shall return the goods without undue delay, and in any case within fourteen days of the date on which he gave notice to Agenov Cosmetics S.r.l. of his decision to withdraw from the contract. The Customer shall still have to pay the direct costs incurred to return the goods, and shall not be liable for any product loss or damage due to reasons attributable to third parties.

The right of withdrawal, in any case, is subject to the following conditions:

 

  1. I) the product shall be returned within 14 (fourteen) days of the date on which the goods were received.
  2. II) the purchased good shall be intact and returned in its original package, complete with all its parts (including the packaging and any documents, equipment and accessories);

III) to minimise the risk of damages to the original package, we recommend that when possible the customer insert it into a second box; he should also avoid affixing labels or tapes directly on the original product package;

  1. IV) until our storage centre issues the certificate of reception, the Customer shall solely be responsible for the shipping; should the goods get damaged during transport, Agenov Cosmetics S.r.l. shall give notice of the event to the Customer (within 5 (five) working days of the date on which its storage centre received the goods), to allow him to promptly file a complaint with the courier and obtain the reimbursement of the value of the goods (if insured); in this case, the product shall be given to the Customer to be returned, and the request of withdrawal shall be cancelled;
  2. V) when it reaches our storage centre, the product shall be inspected to verify whether it shows any damages or tampering not related to transport.

CART

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